Frequently Asked Questions
Here you'll find answers to the most common questions about Traiker Platform.
Getting Started
How can I start using Traiker Platform?
- Registration: Create your account at https://app.traiker.com
- Verification: Confirm your email
- Configuration: Complete your profile and preferences
- First project: Create your initial workspace
- Invite team: Add collaborators
What browsers are compatible?
Traiker Platform works optimally on:
- Chrome 90+ (recommended)
- Firefox 88+
- Safari 14+
- Edge 90+
Is there a mobile app?
Currently we offer:
- Responsive web app that works on mobile
- Native applications in development
- Push notifications available
File Management
What is the file size limit?
Limits depend on your plan:
- Basic: 100 MB per file
- Professional: 500 MB per file
- Enterprise: 2 GB per file
- Special files: Contact support for specific needs
What file formats are compatible?
We support over 100 formats, including:
- Documents: PDF, Word, Excel, PowerPoint
- Images: JPG, PNG, GIF, SVG, WebP
- Code: JS, Python, Java, HTML, CSS
- Multimedia: MP4, MP3, AVI, MOV
- Specialized: CAD, ZIP, CSV, JSON
Can files be recovered after deletion?
Yes, we implement soft deletion:
- 30 days: Files remain in "Trash"
- Recovery: One-click restoration
- Permanent deletion: Only by administrators
- Backup: Additional copies for 90 days
Security and Privacy
Where is my data stored?
Your data is secure:
- Data centers: AWS with SOC 2 certification
- Location: Servers in multiple regions
- Encryption: AES-256 at rest, TLS 1.3 in transit
- Redundancy: Multiple backups
- Compliance: GDPR, SOX, HIPAA depending on plan
Who can access my files?
Access is strictly controlled:
- Principle of least privilege: Only necessary access
- Granular permissions: Detailed control per file
- Complete audit: Log of all access
- Traiker administrators: Only for technical support with authorization
- Encryption: Data encrypted even for our teams
Collaboration and Teams
How many users can I invite?
Depends on your plan:
- Basic: 5 users
- Professional: 25 users
- Enterprise: Unlimited users
- Guests: No limit on all plans
How do I assign permissions to users?
Flexible permission system:
- Predefined roles: Admin, Manager, User, Guest
- Custom permissions: Granular per resource
- Inheritance: Permissions inherited from parent folders
- Temporary: Permissions with expiration date
- Bulk: Mass permission assignment
Plans and Billing
What plans are available?
Basic - Free
- 5 users
- 10 GB storage
- Basic functions
- Email support
Professional - $15/user/month
- 25 users
- 100 GB per user
- Advanced functions
- Priority support
Enterprise - Custom pricing
- Unlimited users
- Custom storage
- All functions
- Dedicated support
Can I change plans anytime?
Totally flexible:
- Upgrade: Immediate with proration
- Downgrade: At end of billing period
- Cancellation: No penalties
- Migration: Assistance for major changes
Technical Support
How can I get help?
Multiple support channels:
- Live chat: 24/7 for Professional and Enterprise plans
- Email: support@traiker.com
- Help center: Documentation and tutorials
- Videos: Tutorial library
- Webinars: Regular training sessions
Is training available?
Comprehensive training programs:
- Onboarding: Initial setup sessions
- Webinars: Regular group training
- Documentation: Step-by-step guides
- Videos: On-demand tutorials
- Custom training: For Enterprise plans
Didn't find your answer? Contact our support team — we're here to help!